Return Policy

All sales are final. Every Supreme Textures loc order is custom-made to your chosen length, color, texture, and style, so we cannot accept returns or exchanges or give refunds.

Processing time. Custom orders take 2 weeks or more to make before they ship. Shipping time is added on top of that. Please plan ahead if you need your locs by a certain date.

Damaged or incorrect orders. If your order arrives damaged, or isn't what you ordered because of a mistake on our end, we'll remake or replace it at no cost to you. To request this:

1. Email brittanilocs@gmail.com within 48 hours of delivery.

2. Include your order number and clear photos of the issue and the packaging.

3. Keep the hair in its original condition. Don't install, cut, dye, or wash it.

Once we confirm the issue, we'll start your remake or replacement and let you know the timeline.

Not covered. We can't remake or replace orders when:

• The details you chose at checkout (length, color, texture, or style) were made as ordered.

• The hair has been installed, cut, dyed, washed, or otherwise altered.

• The issue is reported more than 48 hours after delivery.

• The wrong shipping address was entered at checkout.

Order changes and cancellations. Once your order is paid, it can't be canceled or refunded. If you need to change a detail, email us right away. We'll do our best to help if your locs haven't been started yet, but changes aren't guaranteed.

Questions? Email brittanilocs@gmail.com.